Scammers Use StubHub’s Name to Con Victims into Giving out Personal Information
Southfield, MI - October 31, 2011 - A new email phishing scam hit Better Business Bureau (BBB) and consumers across the country late last week. The fake emails appear to be from StubHub — a website that allows users to buy and sell tickets to sporting and entertainment events. The site’s name is used to trick victims into providing personal information.
“Scammers are consistently looking for new ways to con their victims,” said Patrick Bennett, BBB Director of Community Relations. “Fortunately, they emailed this scam directly to the BBB which will help us alert the community and reduce the number of victims.”
The fake email claims a large purchase is pending on the victim’s StubHub account, usually involving boxing tickets in Nevada. It goes on to tell the victim that he or she needs to log on to the site using an attached link to cancel the order. The link takes the victim to a duped site designed to steal username and password information. Once the victim tries to log on, the scammer has access to all of his or her account information.
Stub Hub said on its website and Facebook page that the emails were not sent by the company or its affiliates and users’ credit cards were not charged.
“Please DO NOT click on any link in the email,” the company’s official statement reads. “If you have clicked on these links, you may need to check your computer for a virus or malware and should log into your StubHub ‘My Account’ to change your StubHub password. (https://www.stubhub.com/account/).” A company representative asked affected consumers to send a copy of the email to safety@stubhub.com so they can investigate, and to email any questions or concerns to yourfeedbackmatters@stubhub.com.
To check the reliability of a company and find trustworthy businesses, visit bbb.org.
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The Better Business Bureau Serving Eastern Michigan is a non-profit organization with the purpose of assisting in the protection of consumers and businesses from fraud and unethical business practices in the local marketplace. In addition to its recognized dispute resolution services, BBB maintains reliability reports on the customer service history of more than 80,000 local businesses and provides consumer education materials on numerous topics. BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.